I just paid for the premium version and I am unable to mass delete my Facebook comments. There are hundreds of them but Redact is not finding them. I tried the advanced feature, still no luck. I searched this site but found no help. Thank you! Elizabeth
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Hey @Elizabeth - thanks for posting! This is a tricky one for us to troubleshoot publicly.
If you don’t mind opening a ticket with our support team, we can investigate this properly Contact Redact
As general advice
- make sure to double check your filters / Redact settings
- deletions may take 24-72 hours to be reflected on the platform - this purely because of how social platforms work & is out of Redact’s control
- avoid using social media platforms while you’re running Redact on them, as it can cause some interference
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