Just signed up with Premium. First attempt to Redact and get a “something went wrong during setup please try again” error.
No subsequent tries do anything different. What’s going on?
Seems to be working now, but have to “hard reboot” the app each time. But that’s not a hassle, so far so good.
I have a dev with more technical knowledge take a look and reply to this thread about why hard reboots are needed.
Glad it’s running now, and thanks for sticking with it. A few details will tell us whether this is a bug we’ve already fixed or something new.
- Which device are you on? On an iPhone, open Redact’s Settings, tap Client ID, then tap Copy all. On Android, go to Settings, then Support, and use Copy and email support.
- When you say hard reboot, do you mean swiping Redact closed and reopening it, or restarting the whole phone?
- When does it stop working again? Every time you open the app, after it’s been sitting in the background, or after a cleanup finishes?
Please send those details privately, in a message here or through the support@redact.dev email, and not in this thread, since they include your Client ID. Please include a link to this thread so the devs have context for your email.
Once you’ve sent them, check the App Store for a Redact update. The latest iPhone version includes a fix for setup failing until the app is fully closed and reopened.