# Instagram DMs Not Deleting **URL:** \ **Category:** Customer Support\ **Tags:** instagram\ **Created:** [August 11, 2026, 12:57am UTC](https://community.redact.dev/t/instagram-dms-not-deleting/502 "2026-08-11T00:57:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![6589947320](https://avatars.discourse-cdn.com/v4/letter/6/4af34b/32.png) [@6589947320](https://community.redact.dev/u/6589947320)\ **Post date:** [August 11, 2026, 12:57am UTC](https://community.redact.dev/t/instagram-dms-not-deleting/502/1 "2026-08-11T00:57:06Z")
Basically, redact says it’s deleting my instagram dms, and for like the first hour it actually did. However, now it says it’s deleting dms but when I check the dms on instagram, theyre still there, how do I fix this? ---
**Author:** ![wooly](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.redact.dev/wooly/32/17_2.png) [@wooly](https://community.redact.dev/u/wooly)\ **Post date:** [August 29, 2026, 1:07am UTC](https://community.redact.dev/t/instagram-dms-not-deleting/502/2 "2026-08-29T01:07:58Z")
Hey @6589947320 this could be a local cache problem (which is mostly solved by waiting), or it could be a silent error in Redact - possible due to the shape / type of DMs. Some general troubleshooting tips if waiting doesn’t help 1. Log out of Instagram **in the Redact app** , then back in 2. Fully exit and reopen Redact 3. Double check filters, deletion dates, and deletion type just in case Happy to investigate your specific case directly if you’d like - reach out via Discord or email: [Contact Redact](https://redact.dev/contact) ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex027/uploads/redact/original/1X/95f75f294aece3bdbe6c86d5b5b2c1268cd5b48b.jpeg) [@system](https://community.redact.dev/u/system)\ **Post date:** [August 31, 2026, 4:04pm UTC](https://community.redact.dev/t/instagram-dms-not-deleting/502/3 "2026-08-31T16:04:59Z")
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