# Customer Support **URL:** https://community.redact.dev/c/customer-support/11.md [Latest](https://community.redact.dev/latest.md) · [Categories](https://community.redact.dev/categories.md) · [Tags](https://community.redact.dev/tags.md) --- ## [About the Customer Support category](https://community.redact.dev/t/about-the-customer-support-category/477)
**Author:** [@sheesh](https://community.redact.dev/u/sheesh)\ **Replies:** 0
--- ## [My X(twitter) account got suspended after i use redact](https://community.redact.dev/t/my-x-twitter-account-got-suspended-after-i-use-redact/515)
**Author:** [@suzanne](https://community.redact.dev/u/suzanne)\ **Replies:** 1\ **Last updated:** [October 11, 2026, 11:30pm UTC](https://community.redact.dev/t/my-x-twitter-account-got-suspended-after-i-use-redact/515 "2026-10-11T23:30:33Z")
I’ve been sending objection but they do not seem to be reading them. How do I get my account back? --- ## [“Something Went Wrong” error](https://community.redact.dev/t/something-went-wrong-error/509)
**Author:** [@H0nestAbe](https://community.redact.dev/u/H0nestAbe)\ **Replies:** 3\ **Last updated:** [September 14, 2026, 7:18pm UTC](https://community.redact.dev/t/something-went-wrong-error/509 "2026-09-14T19:18:02Z")
Just signed up with Premium. First attempt to Redact and get a “something went wrong during setup please try again” error. No subsequent tries do anything different. What’s going on? --- ## [Instagram DMs Not Deleting](https://community.redact.dev/t/instagram-dms-not-deleting/502)
**Author:** [@6589947320](https://community.redact.dev/u/6589947320)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 1:07am UTC](https://community.redact.dev/t/instagram-dms-not-deleting/502 "2026-08-29T01:07:58Z")
Basically, redact says it’s deleting my instagram dms, and for like the first hour it actually did. However, now it says it’s deleting dms but when I check the dms on instagram, theyre still there, how do I fix this? --- ## [Does this app remove reposts on instagram in bulk?](https://community.redact.dev/t/does-this-app-remove-reposts-on-instagram-in-bulk/490)
**Author:** [@JayJayJay](https://community.redact.dev/u/JayJayJay)\ **Replies:** 3\ **Last updated:** [July 30, 2026, 10:16pm UTC](https://community.redact.dev/t/does-this-app-remove-reposts-on-instagram-in-bulk/490 "2026-07-30T22:16:16Z")
I don’t see a repost deleter on your IG features list. I need to specifically delete large amounts of reposts on IG please let me know before buying. thank you in advance. --- ## [Targeting strictly FB marketplace messages for mass removal?](https://community.redact.dev/t/targeting-strictly-fb-marketplace-messages-for-mass-removal/485)
**Author:** [@TheRealMasterP](https://community.redact.dev/u/TheRealMasterP)\ **Replies:** 3\ **Last updated:** [July 29, 2026, 10:42pm UTC](https://community.redact.dev/t/targeting-strictly-fb-marketplace-messages-for-mass-removal/485 "2026-07-29T22:42:19Z")
So is there a way to target specifically marketplace messages? My normal FB messages come through the redact panel, but marketplace messages don’t and those are the ones I actually want to bulk delete. --- ## [How to set up auto-deletion for my Facebook page](https://community.redact.dev/t/how-to-set-up-auto-deletion-for-my-facebook-page/472)
**Author:** [@user1](https://community.redact.dev/u/user1)\ **Replies:** 5\ **Last updated:** [July 29, 2026, 6:40pm UTC](https://community.redact.dev/t/how-to-set-up-auto-deletion-for-my-facebook-page/472 "2026-07-29T18:40:05Z")
I’ve got a redact account, and have set up auto-deletion after a set period of time for nearly all of my social media networks. But for Facebook, it is only letting me do it for my personal page, whereas I want it for my… --- ## [Is there a "delete all" button in the facebook app where it will remove all of my posts at once?](https://community.redact.dev/t/is-there-a-delete-all-button-in-the-facebook-app-where-it-will-remove-all-of-my-posts-at-once/479)
**Author:** [@Tristan](https://community.redact.dev/u/Tristan)\ **Replies:** 2\ **Last updated:** [July 28, 2026, 4:09pm UTC](https://community.redact.dev/t/is-there-a-delete-all-button-in-the-facebook-app-where-it-will-remove-all-of-my-posts-at-once/479 "2026-07-28T16:09:13Z")
I dont want anything to stay on my profile I just want my profile to be blank with zero posts what so ever. I go into advanced tab and there are a lot of options where I choose attachment types and media types and keywor… --- ## [How do I access the mass delete options in facebook messenger?](https://community.redact.dev/t/how-do-i-access-the-mass-delete-options-in-facebook-messenger/476)
**Author:** [@UnknownUser](https://community.redact.dev/u/UnknownUser)\ **Replies:** 5\ **Last updated:** [July 23, 2026, 11:22pm UTC](https://community.redact.dev/t/how-do-i-access-the-mass-delete-options-in-facebook-messenger/476 "2026-07-23T23:22:16Z")
I don’t for the life of me see the tools for mass removing my FB messenger messages, can someone help? Thank you.